Refund policy
Last updated: October 22, 2026
Every piece is printed to order for you, so we can't accept returns for change of mind. We will always make it right if something arrives damaged, defective or wrong.
Damaged, defective or wrong items
If your order arrives damaged, has a printing defect, or isn't what you ordered:
- Email info@printistrystudios.com within 7 days of delivery.
- Include your order number and clear photos of the item and the packaging.
- We will reprint and reship your item, or issue a full refund, at our choice and at no cost to you.
Normal variations in color, layer lines and finish, and parts that ship unassembled by design, are not defects.
Cancellations
You can cancel for a full refund until printing begins, usually within 24 hours of ordering. Once printing has started, the order can't be cancelled.
Prototypes and custom files
Proofs and prints made from your own files are final sale once printing begins. If a proof has a printing defect caused by us, we will reprint it at no charge. Issues caused by the design or file itself are not covered.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are refunded only when the problem was our error.
Contact
Questions about an order? Email info@printistrystudios.com.